Have questions about Noise Diary? Need help using the platform? Our support team is here to assist you.
How to Reach Us
Email Support
For the fastest response, email us at support@noisediary.com.au
We typically respond to all inquiries within 1 business day.
Common Support Questions
Account Issues
- Having trouble creating an account?
- Need to reset your password?
- Want to update your personal information?
Incident Logging
- Questions about proper documentation?
- Need help uploading video evidence?
- Trouble completing incident forms?
Report Generation
- Need assistance creating reports?
- Questions about council submission?
- Want to understand report status?
Quick Support Links
Send Us a Message
To contact our support team, please include the following information:
- Your Name: So we know who we’re helping
- Email Address: Where we should send our response
- Subject: Brief description of your issue
- Message Details:
- What issue are you experiencing?
- When did it start?
- What steps have you already tried?
- Any error messages you’ve seen?
- What device/browser are you using?
The more details you provide, the more quickly we can help resolve your issue.
Email address for support: support@noisediary.com.au
Why Choose Noise Diary Support
- Expert Knowledge: Our team understands both the technical aspects of the platform and noise regulation processes
- Personalized Assistance: We treat each issue individually to provide tailored solutions
- Rapid Response: We prioritize quick resolutions so you can continue documenting your noise issues
- Follow Through: We don’t just answer questions—we ensure your problem is fully resolved
We’re committed to helping you successfully document and resolve noise issues in your community.