Introduction
Noise Diary (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Noise Diary service, website, and mobile application (collectively, the “Service”).
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide when registering for our Service, including:
- Name
- Email address
- Home address
- Phone number (optional)
- Account login credentials
Incident Information
When you use our Service to log noise incidents, we collect:
- Dates and times of noise incidents
- Descriptions of noise types and severity
- Location information where the noise was heard
- Impact descriptions and actions taken
- Videos or audio recordings you upload as evidence
Usage Information
We automatically collect certain information about how you access and use our Service, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages visited
- Time and date of visits
- Referring/exit pages
How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, maintain, and improve our Service
- Create and manage your account
- Process your incident reports and generate council-ready documents
- Respond to your inquiries and provide support
- Send administrative emails and notifications
- Monitor and analyze usage patterns and trends
- Prevent fraudulent activities and enhance security
Data Storage and Security
Storage Location
All user data is stored on secure servers located in Australia. Your personal information and uploaded evidence remain in Australia and are subject to Australian privacy laws.
Security Measures
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Secure access controls
- Regular backups
- Staff training on data protection
Data Retention
We retain your personal information and incident data for as long as your account remains active or as needed to provide you with our Service. You may request deletion of your account and associated data at any time.
Sharing Your Information
With Your Consent
We share your information with local authorities (councils, environmental health departments) only when you explicitly choose to submit reports through our platform.
Service Providers
We may share information with third-party vendors and service providers who perform services on our behalf, such as:
- Cloud hosting providers
- Email service providers
- Analytics services
- Customer support services
All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements
We may disclose your information where required by law or if we believe that such action is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
Your Rights and Choices
You have several rights regarding your personal information:
- Access: You can request copies of your personal information we hold
- Correction: You can request that we correct inaccurate information
- Deletion: You can request that we delete your personal information
- Restriction: You can request that we restrict processing of your data
- Data Portability: You can request transfer of your data to another service
- Objection: You can object to our processing in certain circumstances
To exercise these rights, please contact us at privacy@noisediary.org.
Children’s Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: